Telephonic Health Coaching Skills to Effectively Engage Your Patients
Do you struggle with connecting with patients via telephone?
Many care coordinators, care managers and health coaches express a level of unease in their ability or confidence to building relationships with patients through telephonic communication. They feel “blinded” when not seeing the non-verbal gestures and facial expressions of their patients.
Health Coaching Skills Development
Increasing awareness on the effectiveness of telephone-based health behavior
Identifying strategies for building rapport and engaging clients over the phone
Describing tips and strategies for motivating behavior change through telephone coaching
Negotiating a contract with patients that considers both patients and organizational expectations