Clinical Health Coach^® Learning Community Webinar Series

COACHING THROUGH THE WALL OF RESISTANCE

This webinar will focus on an alternative, patient-centered way of defining and responding to what are commonly thought of as ‘just excuses”, “yes-buts”, “denial”, and “resistance”. The alternative approach is based on motivational interviewing and a deeper understanding of ambivalence and how that plays out in health coaching.

PARTICIPANTS WILL BE ABLE TO:

• Reframe resistant types of behavior as a normal part of the change process and patient ambivalence.
• Identify two key strategies for responding to these behaviors

Dr. Denise Ernst serves as faculty for the Clinical Health Coach^® Training Program and the “Continuing Coaching: Education Program offered through the Iowa Chronic Care Consortium. Her special area of expertise is in facilitating behavior change with a focus on Motivational Interviewing (MI). She has worked at the Kaiser Permanente Center for Health Research in Portland, Oregon, where she served in a variety of positions, including health behavior interventionist, intervention director, manager of health behavior clinic and project director. The research focused on finding effective behavioral interventions for prevention and treatment of hypertension, cancer, diabetes, and other chronic illnesses.

Dr. Ernst received her doctorate at the University of New Mexico, where her dissertation evaluate the integration of MI into a health coaching program conducted by a large national health insurance company from both a qualitative and a quantitative approach.