As a healthcare professional, you are keenly aware of the challenges faced by the organization you serve: fragmented care, limited physician time, patients and families facing complex medical decisions with little limited understanding, and pressure to deliver better care or face stiff payment penalties. Healthcare reform is demanding enormous changes, and requiring extensive “re-tooling” of the care delivery process. The focus is now on patient-centered care that is proactive, holistic, and recognizes the patient as the greatest untapped resource in healthcare.
However, what is often missing is someone trained with an effective set of skills who can directly address these challenges as opportunities. And since only about 10% of healthcare takes place in a clinical setting, it is critical to have trained professionals with proven skills and tested processes to drive improved patient outcomes. Having staff equipped with coaching skills that effectively engage and activate patients translates into sustained accountability and adherence after they leave the hospital, the clinic, or the office.
It is the Clinical Health Coach, a new role in healthcare, who successfully transforms the conversation between the healthcare professional and the patient. This new Clinical Health Coach also transforms the care processes through evidence-based population health strategies and preventative care to achieve better health, better healthcare, and lower cost for every patient.