Clinical Health Coach® Training Online Program Profile
The Clinical Health Coach® training online is a flexible six to twelve week experience engaging participants in an online learning platform that includes practical and easy to follow curriculum in health coaching, healthcare communications and effective care management strategies. Professionals often choose CHC training online for its convenience and the opportunity to learn at their own pace. Materials may be reviewed as often as necessary for up to 1 year, and participants are invited to join our live telephonic practice and feedback sessions to deepen their understanding of health coaching techniques. The online format makes it scalable to healthcare systems where training may be desired for a large number of diverse healthcare professionals.
“All healthcare professionals should be educated to deliver patient-centered care as members on an interdisciplinary team, emphasizing evidence-based practice, quality improvement approaches and informatics.”
Health Profession Education: A Bridge to Quality: Institute of Medicine, 2003
Clinical Health Coach training online allows healthcare professionals to learn valuable patient-centered health coaching without sacrificing hours away from the clinical setting.
Training Program Intent
Clinical Health Coach training online is designed for healthcare professionals and organizations that seek to improve the health outcomes of their patients by actively engaging them in self-management support and providing true patient-centered care. The dual cornerstones of the training focus on “Transforming the Conversation” and “Transforming the Care”.
Key learning for “Transform the Conversation” include:
- Emphasis in patient engagement and activation strategies through a health coaching approach.
- Exploration of a wide variety of health coaching skills that can be learned and effectively used by anyone on the healthcare team that results in a patient-centric environment.
- Building a patient-driven health action plan in 15 minutes or less.
- Understanding communication styles and their impact on health literacy.
Key learning for “Transform the Care” include:
- Population health strategies to identify, stratify, select interventions, track and measure health outcomes for an entire panel of patients.
- Team-based care models for patient-centered care
- The role of the Clinical Health Coach in team-based care
- Clinical assessments, tools and documents that support the guided care process
- Care Coordination and building the “Medical Neighborhood.”
Clinical Health Coach® Training Online Preparation and Time Investment
“The Iowa Chronic Care Consortium’s Clinical Health Coach® Training online is designed with sequential and participative learning in mind.”
Clinical Health Coach Training online is estimated to require approximately 4-6 hours per week of online study and an additional 30- 90 minutes of outside practice/activity fulfillment. Clinical Health Coach training online offers five learning modules and participants should anticipate spending at least 5-6 weeks to complete the program.
Preparing for the Online Learning Experience:
The learning portal for training is web based and accessible from a variety of devices that can access the web.
- Mac or PC operating system
- Stable internet connection (broadband recommended)
- Updated version of Internet Explorer, Firefox, Chrome, ore Safari web browser
- Adobe Acrobat Reader
Participants may also want to consider purchasing a binder to hold printable material available throughout the training.
Online Learning Environment:
Learning new coaching and communications skills takes both time and practice, and this program is built for “gestational education”. Information is delivered through either videotaped on-camera presenters or voice-over slides. Most presentations are accompanied by easy- to- print worksheets, activities, and resources. There are no large manuals to download, although reference books are often recommended for additional learning.
Training Program Curriculum
The curriculum design for Clinical Health Coach training online has evolved from several years of experience in providing the successful flagship Clinical Health Coach training onsite. The two programs are intended to be highly compatible, with the potential for organizations to utilize both to train a diverse clinical workforce. Clinical Health Coach training online focuses primarily on the practical application of a wide array of health coaching, communications and care management strategies, which makes it particularly attractive for the entire healthcare team. Curriculum is grounded, when applicable, in evidence or research-based models, practice or process. However, so much of the role of health coaching is still evolving, as are new healthcare models such as Patient-Centered Medical Homes and Accountable Care Organizations. Thus, innovation, by the very nature of healthcare reform, is an important element of the training.
The Clinical Health Coach online curriculum content and design meets the rigor for both continuing medical education credits through the Interstate Post Medical Graduate Association and nursing credits through the California Board of Registered Nursing, an ANCC provider. These institutions assure the participant that curriculum meets the learning needs of a clinical audience, is properly referenced, and that information provided is balanced and impartial.
Modules 1 and 2 engage the learner by teaching foundational health coaching topics in 15-25 minute segments and offering additional activities and practice opportunities to cement the concepts.
- Describing the emerging role of health coaching in today’s new world of healthcare
- Exploring both the art and science behind coaching strategies and techniques
- Explaining the “shift” that empowers patients to set attainable health goals and more importantly, achieve health behavior change!
Modules 3 and 4 provide real life application to concepts in modules 1 and 2, plus introduce additional coaching strategies to diversify the learner’s “tool box” of health coaching techniques and options.
- Demonstrating effective health coaching techniques
- Practicing down to earth coaching and communications concepts that deepen the conversation with patients and families
- Focusing on key elements of a coaching conversation in a clinical environment
Healthcare Communications is spotlighted in module 5. As a valuable companion to health coaching, effective healthcare communications are critical to improving health literacy and engaging patients in active learning.
Module 5 moves into multiple key topics that serve to integrate health coaching strategies with care management models and the health coach role. Clinical health coaches are most effective when used to improve the health management of patients with chronic conditions. Successful performance in this role requires knowledge of population health management, team-based care models, proactive planned clinic visits and building the “Medical Neighborhood” of community resources. Presentations in this module are very similar to webinars and are generally 30 minutes in length.
- Integrating health coaching within population health management
- Discussing team-based care and care management strategies that support patient centered care
- Framing the importance of health literacy and effective healthcare communications within a health coaching model
Written Exams: There are three exams that are administered online throughout the course of the training program. Each consist of 23-34 multiple choice and T-F questions, and the participant must receive a minimum score of 70% on the exams in order to receive continuing education credits and/or to be eligible to earn a Certificate of Competency as a Clinical Health Coach®.
Certificate of Competency:The Clinical Health Coach® Certificate of Competency is awarded to participants who choose to participate in a recorded, telephone-based, measurable skills evaluation with a standardized patient (must pass with a minimum score of 30 out of 40 points).
Teleconference Calls: Upon completion of the first two modules, participants will be invited to join in weekly teleconference coaching calls. These faculty facilitated calls are viewed as critical to the success of the participant in gaining the required skills and competence for health coaching. Participants will receive more information about these call dates/times once they have completed the first exam (covering materials from modules 1 and 2).
Buddy Coaching Practice: It is highly recommended that participants choose a “buddy coach” to practice new coaching concepts and skills. Buddy coaches should be participants who are currently enrolled in Clinical Health Coach training online. If you are enrolling as an individual, please contact Julie Ebeling @ [email protected] to learn about others who may be seeking buddy coaches.
Pricing: The basic pricing for the Clinical Health Coach® training online is $1220.00. This includes your own access to the learning portal, resource materials, module testing, weekly teleconference calls, CME/CEU credits and opportunity for the performance evaluation, qualifying you for a Certificate of Competency. Special offers and available discounts on pricing may be located on the Register Now page or by scheduling a call.