Walking in Your Patient’s Shoes: The Power of Empathy in Coaching
This webinar will focus on the role of empathy in motivational interviewing- based health coaching. a patient-centered definition of empathy along with strategies and skills used to convey empathy in conversation will be explored.
Participants Will Be Able To:
- Define empathy from a patient-centered perspective.
- Identify strategies and skills that are used to develop and convey empathy in health coaching interactions.
Dr. Denise Ernst serves as faculty for the Clinical Health Coach Training Program and the “Continuing Coaching: Education Program offered through the Iowa Chronic Care Consortium. Her special area of expertise is in facilitating behavior change with a focus on Motivational Interviewing (MI). She has worked at the Kaiser Permanente Center for Health Research in Portland, Oregon, where she served in a variety of positions, including health behavior interventionist, intervention director, manager of health behavior clinic and project director. The research focused on finding effective behavioral interventions for prevention and treatment of hypertension, cancer, diabetes, and other chronic illnesses.
Dr. Ernst received her doctorate at the University of New Mexico, where her dissertation evaluate the integration of MI into a health coaching program conducted by a large national health insurance company from both a qualitative and a quantitative approach.